FAQ.

I NEED HELP GETTING STARTED WITH USING SPRUCE + BEE PRODUCTS, WHAT DO YOU RECOMMEND?

PLEASE VISIT OUR INDIVIDUAL PRODUCT PAGES AND TUTORIALS PAGE FOR PRODUCT-SPECIFIC INFORMATION. IF YOU HAVE ADDITIONAL QUESTIONS, PLEASE EMAIL US - WE ARE HAPPY TO HELP!

I BOUGHT THE SKINCARE SET, HOW DO I USE IT?

THE THREE STEPS OF THE SKINCARE SET ARE:

  1. CLEANSING GRAINS

  2. BALANCING SERUM

  3. NOURISHING FACE OIL

WE RECOMMEND USING A CLEANSING OIL TO REMOVE EXCESS DIRT AND MAKEUP PRIOR TO THE GENTLE EXFOLIATING ACTION OF OUR CLEANSING GRAINS. AFTER YOU CLEANSE, THE BALANCING SERUM AND FACE OIL HELP hydrate, REJUVENATE and protect your skin. VISIT OUR TUTORIALS PAGE FOR our SKINCARE ROUTINE DEMO.

HOW DOES THE Clay MASK FIT INTO MY SKINCARE ROUTINE?

THE Better Than Botox MASK IS DESIGNED TO BE USED AFTER YOU CLEANSE YOUR FACE, AND BEFORE YOU USE ANY SERUM OR FACE OIL. if left on too long, this mask can be drying, so it’s important remove it before it has completely dried. After masking, continue with serum and face oil or other light moisturizer. We RECOMMEND using the clarifying mud mask 1-2 times per week.

MY EVERYTHING BALM, MAN HANDS + FACE CreAM ARRIVED SOFT/MELTED - WHAT SHOULD I DO?

SINCE WE DO NOT USE ANY PRESERVATIVES OR BINdERS IN OUR PRODUCTS, OUR SALVES and BALMS CAN BECOME SOFT OR SLIGHTLY MELTED WHEN THEY GET TOO WARM.  THE FIX IS EASY: JUST POP THE TIN IN THE FRIDGE TO RE-SOLIDIFY AND IN 10 MINUTES OR SO THEY ARE READY TO USE! 

WHERE DOES SPRUCE + BEE SOURCE INGREDIENTS?

MANY OF OUR HERBS FOR OUR INFUSED OILS ARE FORAGED FROM OUR FAMILY’S FARM. OTHER HERBS, OILS AND RAW INGREDIENTS ARE PURCHASED LOCALLY WHENEVER POSSIBLE.

ARE SPRUCE + BEE PRODUCTS HANDMADE?

YES, ALL OUR PRODUCTS ARE MADE BY HAND IN SMALL BATCHES, IN OUR ROCKFORD, MI HOME STUDIO. BRITT FORMULATES, PACKAGES AND SHIPS ALL PRODUCTS HERSELF.

WHAT IS THE SHELF LIFE OF SPRUCE + BEE PRODUCTS?

THE GENERAL RULE FOR OUR PRODUCTS IS TO USE THEM WITHIN 12 MONTHS OF OPENING. ALL OF OUR POWDERED PRODUCTS WILL LAST MUCH LONGER THAN THAT. PRODUCTS LIKE MAN HANDS MAY HAVE A SLIGHTLY SHORTER SHELF LIFE. STORING OUR PRODUCTS IN A COOL SPOT AND USING A TOOL TO APPLY WILL LENGTHEN THEIR SHELF LIFE. ONCE BACTERIA FROM YOUR HANDS GETS INTO THE CONTAINER, THE PRODUCT COULD SPOIL MORE QUICKLY SINCE WE DO NOT USE ANY PRESERVATIVES. 

MAY I PURCHASE WHOLESALE?

PLEASE CONTACT BRITT@SPRUCEANDBEE.COM FOR WHOLESALE INQUIRIES

WHEN IS MY ORDER GOING TO SHIP?

ALL OUR PRODUCTS SHIP WITHIN 3 BUSINESS DAYS VIA USPS. AN EMAIL WITH YOUR TRACKING NUMBER WILL BE SENT TO THE EMAIL ADDRESS PROVIDED, ONCE YOUR ORDER IS FULFILLED.

I DON’T REALLY LIKE THIS STUFF, MAY I RETURN IT?

DUE TO THE NATURE OF OUR PRODUCTS, WE DO NOT ACCEPT RETURNS, HOWEVER PLEASE CONTACT US IF YOU ARE UNHAPPY FOR ANY REASON AND WE PROMISE TO MAKE IT RIGHT!

ARE SPRUCE + BEE PRODUCTS VEGAN?

WE USE LOCAL BEESWAX IN OUR MAN HANDS AND BALMS. WE USE LOCAL HONEY IN OUR LEMON HONEY SCRUB, ALL OF OUR OTHER PRODUCTS ARE VEGAN. ALL INGREDIENTS ARE LISTED ON OUR PRODUCT PAGES.

HOW SHOULD I RECYCLE EMPTY CONTAINERS?

MAKE SURE ALL EMPTY CONTAINERS ARE RINSED AND WIPED OUT, AND ALL LIDS ARE SEPARATED FROM THE CONTAINER. VISIT OUR RECYCLING PAGE FOR MORE INFORMATION AND TIPS.


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